We, Hanvex Bank ®, we are committed to offer online banking services of high quality to our customers. If you are not completely satisfied with our services, we are happy to provide you with information regarding our refund policy and return.

1. Refunds:

• The cost of banking services online, such as membership fees or monthly fees are generally not refundable.
• In the case of double payment or erroneous payment, please contact us immediately to request a refund. We will consider each claim on a case-by-case basis.

2. The cancellation of your account:

• If you wish to cancel your online banking account, please contact us for specific instructions on the cancellation process.
• Please note that a cancellation fee may apply, if applicable.

3. Returns:

• Online banking services are not physical products, and therefore, there is no return policy for the services provided.
• If you have any technical problems, or concerns about our services, please contact us to get appropriate assistance.

4. Responsibility:

• The responsibility of Hanvex Bank ® is limited to the services provided in accordance with our general terms and conditions of use and contract-specific.
• Hanvex Bank ® can not be held responsible for any financial losses suffered by customers resulting from the improper use of their accounts or any other fraudulent activity.

5. Policy Modifications:

• We reserve the right to modify this refund policy and return at any time. The changes will be published on our website and will take effect immediately after their publication.