Hanvex Bank ® takes the security of your accounts and financial information very seriously. However, in the case of fraud or unauthorized use of your account, please read this clause carefully to understand your responsibilities and the steps we take to protect your interests.

Prompt notification :

In the event of loss, theft or suspected unauthorized use of your login id, password, credit/debit card or other identifying information, you must notify us immediately. You can contact us by phone, by email or via our website.

Limited liability :

You are not responsible for financial losses resulting from fraudulent transactions or unauthorized activity in your account, provided that you have informed us quickly and that you have taken reasonable measures to protect the security of your account and credentials.

Cooperation with the investigation :

In the case of fraud or unauthorized use, we ask that you fully cooperate with our security team and with the investigation by providing all the relevant information to solve the problem.

Refunds :

If you report quickly a transaction is unauthorised or fraudulent, we will take immediate steps to investigate and refund the amounts to be fraudulent, in accordance with the regulations in force.

Account security :

You are responsible for taking all reasonable precautions to protect the security of your account. This includes protecting your login information, the use of a strong password, and regularly checking your account activity.

Security Notifications :

We will send you regular notifications of security on your account activity and transactions, sensitive. Please carefully follow these notifications to inform us immediately if you notice any suspicious activity.

Access to the account :

Never share your login credentials with anyone and do not let anyone access your bank account online on a computer that is public or non-secure.

We take the security of your accounts very seriously and implement advanced security measures to protect your financial information. However, it is essential that you take also of the precautionary measures to protect the security of your account. If you have any questions about the security of your account or if you notice any suspicious activity, please do not hesitate to contact us immediately.