The safety of our customers is an absolute priority for Hanvex Bank ®. We implement strict protective measures to prevent fraudulent activities and ensure the safety of the accounts of our users. This policy of protection against fraud describes our procedures and our commitments to our customers.

1. Monitoring and detection of suspicious activities :

• We use surveillance systems developed to detect suspicious activity and fraud attempts.
• In case of unusual behavior or a potentially fraudulent transaction, we will take steps to protect the accounts of our customers.

2. Authentication and access control :

• We have put in place security measures to protect access to the accounts of our customers, including the use of strong passwords, codes for two-factor authentication and other authentication methods secure.
• We encourage our clients to use unique credentials and never disclose their login credentials to third parties.

3. Secure Communication :

• We use communication protocols that are secure for online transactions and the exchange of sensitive data.
• We never knowingly request our customers to provide sensitive personal information via e-mail or by phone, except in specific circumstances, and secure.

4. Staff training :

• We train our staff regularly on the detection of fraud, and best security practices.
• Our staff is aware of the risks relating to fraud and is trained to identify and report suspicious activities.

5. Cooperation with the competent authorities :

• If fraud is found, we will cooperate fully with the competent authorities in the investigation and prosecution.

6. Client education :

• We provide our clients with information and advice on the best practices in the field of online security, including recommendations for protecting their accounts and their personal information.

7. Continuous monitoring and improvement :

• We regularly review our measures of protection against fraud to ensure that they are up to date and effective.
• We take account of technological developments and new methods of fraud in order to adapt our security procedures accordingly.

In Hanvex Bank ®, we are committed to providing a safe and secure environment to our customers. We continually work to strengthen our protection against fraud and to ensure the trust of our users in our services.